To receive a refund for the Board Certification (BCETMB) exam or Massage Therapy Assessment for Certification (MTAC) exam, you must cancel your application no later than 48 hours prior to the date of your scheduled exam.
Refunds must be requested within 90 days from the date of payment. Processing, background checks and portfolio review fees will be deducted from the refund total.
On the exam application, candidates are required to attest that they are eligible to receive an NCBTMB credential and are not disqualified under our Felony Policy and Criminal Conviction Policy. Not disclosing disqualifying events on your application for the exam will result in no refund being given.
If, for any reason, any part of your application is denied, refunds will not be issued.
Candidates for Board Certification — Fees are refundable less a $75 processing fee and a $25 background check fee.
Portfolio Review for Certification — Fees are non-refundable.
Approved Providers — Fees are non-refundable.
Online Practice Exam — Fees are non-refundable after the program has been activated.
Specialty Certificate Exams — If you have not yet received access to a Specialty Exam at the time of your request, fees are refundable less a $25 processing fee. If you have received access to a Specialty Exam at the time of your request, fees are non-refundable. Refunds must be requested within 30 days from the date NCBTMB receives your application on exam.ncbtmb.org.
Prometric Exam Scheduling Policy
Should you need to reschedule your BCETMB or MTAC exam, you must contact Prometric directly at www.prometric.com or call 1-800-462-8669.
Please note the below cut-off dates and associated fees:
- 30 or more days prior to scheduled appointment: No additional charges
- 29-5 days prior to scheduled appointment: Prometric will collect a $50 fee at the time of rescheduling/cancelling exam appointment
- 4 days or less prior to scheduled appointment: Full test fee will be retained. No refunds issued.
A candidate’s performance on the Board Certification examination shall remain confidential unless otherwise stipulated by the examinee. Score transfers to state licensing boards, regulatory commissions, etc. must be made in writing by the candidate and submitted directly to NCBTMB through the Score Report Request form that is located within candidates’ profile. Scores will be sent directly to the state licensing/credentialing board in the form of either a sealed transcript or an encoded electronic file.
Criminal Conviction Policy
Please click here to view the current NCBTMB Criminal Conviction policy.
All applications for certification, and their supporting documentation, will be maintained by NCBTMB for a period of eight years (four certification cycles). These documents shall remain confidential and destroyed after the eight-year cycle is complete.
NCBTMB will maintain electronic records of all applicants and certificants, subject to the retention policy. Test scores (passing and failing) are maintained indefinitely for all candidates in a secure electronic format.
All applicants for recertification, and their supporting documentation, are maintained by NCBTMB for a period of four years (two recertification cycles). Inactive records (i.e. certificants whose certification period has expired) that remain idle for a period of 90 days shall be purged from NCBTMB’s archive of records.
NCBTMB 1333 Burr Ridge Parkway Suite 200 Burr Ridge, IL 60527