NCBTMB Policies

Refund Policy

Approved Providers — Fees are non-refundable.

Online Practice Exam — Fees are non-refundable after the program has been activated.

Score Report/Duplicate Certificates – Fees are refundable less a $5 processing fee

Specialty Certificate Exams

  • Refunds must be requested within 30 days from the date of payment
  • If, for any reason, any part of your application is denied, refunds will not be issued.
  • If you have not yet received access to a Specialty Exam at the time of your request, fees are refundable less a $25 processing fee.
  • If you have received access to a Specialty Exam at the time of your request, fees are non-refundable.

Candidates for MTAC or Board Certification

  • If, for any reason, any part of your application is denied, refunds will not be issued.
  • On the exam application, candidates are required to attest that they are eligible to receive an NCBTMB credential and are not disqualified under our Felony Policy and Criminal Conviction Policy. Not disclosing disqualifying events on your application for the exam will result in no refund being given.
  • Candidates will have ninety (90) days from the time they are deemed eligible to take the exam to schedule and sit for their examination. Candidates who do not take the exam during this time period will forfeit their exam fee in full. Candidates will also have to reapply and pay the full exam fee in order to again be considered eligible to take the exam.

Portfolio Review— Fees are non-refundable.

Candidates for Board Certification

  • Refunds must be requested within 90 days from the date of payment
  • Fees are refundable less a $75 processing fee and a $25 background check fee and $75 Portfolio Review fee (where applicable)
  • . For full breakdown of fees and policies, review the Candidate Handbook.
  • If an exam has been scheduled
    • Please see the Prometric Exam Scheduling Policy below. You will need to contact Prometric to cancel your exam prior to requesting a refund.
    • Refunds will not be submitted if your exam is not cancelled with Prometric first.
    • You must cancel your application no later than 48 hours prior the date of your scheduled exam.

Candidates for MTAC

  • Refunds must be requested within 90 days from the date of payment.
  • Fees are refundable less a $75 processing fee and a $25 background check fee.
  • If an exam has been scheduled
    • Please see the Prometric Exam Scheduling Policy below. You will need to contact Prometric to cancel your exam prior to requesting a refund.
    • Refunds will not be submitted if your exam is not cancelled with Prometric first.
    • You must cancel your application no later than 48 hours prior the date of your scheduled exam.

Prometric Exam Scheduling Policy

Should you need to reschedule your BCETMB or MTAC exam, you must contact Prometric directly at www.prometric.com or call 1-800-462-8669.

Please be aware that cancelling your exam appointment instead of rescheduling within your 90-day window, cancels your entire eligibility window You will not be able to schedule again and will be required to reapply and pay all application fees with NCBTMB.

Please note the below cut-off dates and associated fees:

  • 30 or more days prior to scheduled appointment: No additional charges
  • 29-5 days prior to scheduled appointment: Prometric will collect a $50 fee at the time of rescheduling/cancelling exam appointment
  • 4 days or less prior to scheduled appointment: Full test fee will be retained. No refunds issued.

Confidentiality Policy

A candidate’s performance on the Board Certification examination shall remain confidential unless otherwise stipulated by the examinee. Score transfers to state licensing boards, regulatory commissions, etc. must be made in writing by the candidate and submitted directly to NCBTMB through the Score Report Request form that is located within candidates’ profile. Scores will be sent directly to the state licensing/credentialing board in the form of either a sealed transcript or an encoded electronic file.

Criminal Conviction Policy

Please click here to view the current NCBTMB Criminal Conviction policy.

Records Retention

All applications for certification, and their supporting documentation, will be maintained by NCBTMB for a period of eight years (four certification cycles). These documents shall remain confidential and destroyed after the eight-year cycle is complete.

NCBTMB will maintain electronic records of all applicants and certificants, subject to the retention policy. Test scores (passing and failing) are maintained indefinitely for all candidates in a secure electronic format.

All applicants for recertification, and their supporting documentation, are maintained by NCBTMB for a period of four years (two recertification cycles). Inactive records (i.e. certificants whose certification period has expired) that remain idle for a period of 90 days shall be purged from NCBTMB’s archive of records.

NCBTMB 1333 Burr Ridge Parkway Suite 200 Burr Ridge, IL 60527

Privacy Policy

Please click here to view the current NCBTMB Privacy Policy.

Do NOT follow this link or you will be banned from the site!