File a Complaint

Complaints against Certificants

At NCBTMB, we take grievances regarding the conduct of our certificants very seriously. Note, however, that we can only accept complaints or issues with massage therapists and bodyworkers who are currently certified by NCBTMB. All complaints we receive are handled according to NCBTMB’s Rules and Procedures Regarding Ethical and Professional Discipline Complaints. If you have any questions about filing a complaint, or to determine if an individual is certified by NCBTMB, please contact the Ethics & Standards Manager at 800-296-0664 or ethics@ncbtmb.org.

Submitting a Complaint about a Therapist

If you believe an NCBTMB Board Certified Massage Therapist/bodyworker has violated NCBTMB’s Code of Ethics and/or Standards of Practice, please send us a formal letter containing the following information:

  • Your name, address and phone number
  • The name, address and phone number of the NCBTMB certified massage therapist/bodyworker with whom you are filing the complaint
  • A detailed description of the facts supporting the complaint
  • A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
  • A list of specific sections of the Code of Ethics and Standards of Practice you believe have been violated
  • Your approval for the Ethics and Standards Committee to disclose all information in the complaint to the massage therapist/bodyworker named in the complaint, the members of NCBTMB’s Ethics & Standards Committee and Investigative Team, NCBTMB staff, NCBTMB legal counsel and experts involved in handling the complaint
  • Your signature

Please Note: NCBTMB will not review healthcare information without the express written authorization of the relevant client or patient. This is because of the possible risk of HIPAA violations, as well as NCBTMB’s position that client confidentiality should be protected. 

Complaints about Certificants should be marked PERSONAL & CONFIDENTIAL and sent to:

NCBTMB Ethics & Standards Manager, 1333 Burr Ridge Parkway, Suite 200, Burr Ridge, IL 60527

Complaints against Approved Providers

If you believe an NCBTMB Approved Provider has violated NCBTMB’s Approved Provider Code of Ethics, the Code of Conduct and/or Standards of Practice, please first review the Rules and Procedures Regarding Approved Provider Complaints. Following, please send us a formal letter containing the following information:

  • Your name, address and phone number
  • The name, address and phone number of the NCBTMB Approved Provider with whom you are filing the complaint
  • A detailed description of the facts supporting the complaint
  • A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
  • A list of specific sections of the Approved Provider Code of Conduct, Code of Ethics and Standards of Practice you believe have been violated
  • Your approval for the Continuing Education Committee to disclose all information in the complaint to the Approved Provider named in the complaint, the members of NCBTMB’s Investigative Team, NCBTMB staff, NCBTMB legal counsel and experts involved in handling the complaint
  • Your signature

Submitting a Complaint about a Provider

Complaints against NCBTMB Approved Providers should be marked PERSONAL & CONFIDENTIAL and sent to:

NCBTMB Ethics & Standards Manager, 1333 Burr Ridge Parkway, Suite 200, Burr Ridge, IL 60527

Submitting a Complaint about an Assigned School

To submit a complaint against an NCBTMB Assigned School, please send NCBTMB a letter containing the following information:

  • Your name, address and phone number
  • The name, address and phone number of the NCBTMB Assigned School with whom you are filing the complaint
  • A detailed description of the facts supporting the complaint
  • A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
  • Your approval for the NCBTMB to disclose all information in the complaint to the Assigned School named in the complaint, the members of NCBTMB’s Investigative Team, NCBTMB staff, NCBTMB legal counsel and experts involved in handling the complaint
  • Your signature

Complaints against NCBTMB Assigned Schools should be marked PERSONAL & CONFIDENTIAL and sent to:

NCBTMB Ethics & Standards Manager, 1333 Burr Ridge Parkway, Suite 200, Burr Ridge, IL 60527

If you have any questions about filing a complaint, please contact our Customer Care Department at 800-296-0664 or info@ncbtmb.org.