My Account FAQs

My Account FAQs

My Account

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I made a mistake in my account, how do I fix it?

Please contact us at info@ncbtmb.org and let us know details of the issue or call us at 1-800-296-0664 M-F, 8am-4:30pm CT.

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How do I upload a document?
  • There are several ways you can obtain documents to upload some include:
    • Using your scanner and saving to your computer
    • Taking a picture with your mobile device (you can email the document to yourself to save to your computer)
    • Downloading and saving from a website or attachment in an email
  • We recommend saving the document to your desktop for easiest access during the upload process.
  • When you get to a section of the application that requires a document upload, click where it says “Choose File”
  • A box will come up on your computer screen and will show all of your computer’s locations, choose your desktop (or the location where your file is saved), and double click on the file you want to upload.
  • The name of the file will now appear next to the “Choose File” button.
  • Repeat as necessary if multiple documents need to be uploaded.
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How do I change my name as an individual AP?

To change your name on your Individual AP account, please email the following information to info@ncbtmb.org.

  1. Current name
  2. How you wish your name to appear on your account.
  3. Legal documentation showing the name change such as:
    1. Page of divorce decree stating the granting of the name change
    2. Marriage certificate
    3. Other official court documentation.

NCBTMB will not accept naturalization certificates, social security cards, driver’s license or any other form of identification as legal documentation of a name change.

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What is the NCBTMB Directory?

NCBTMB offers a Directory on its website for locating Approved Providers and their courses.  This service allows certificants the opportunity to locate Approved Providers and their courses.

 

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I forgot my password. How do I reset it?
  • Go to ncbtmb.org and click login
  • Click the forgot password link and enter in your email that was on your previous NCBTMB account.
  • If you have an account in our system, you will receive an email
  • If you do not have an account you will need to create a new account.

Please be aware that the link to reset your password is only good for 15 minutes and then will expire and you will have to repeat the process.

If you are unsure of the email address associated to your account, email info@ncbtmb.org or contact us at 1-800-296-0664 M-F, 8am-4:30pm CT.

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How do I create an account with NCBTMB

Go to www.ncbtmb.org and click “Create Account” in the upper left.

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How do I change my name on my NCBTMB account?

To change your name on your NCBTMB account, please email the following information to info@ncbtmb.org.

  1. Current name
  2. How you wish your name to appear on your account.
  3. Legal documentation showing the name change such as:
    1. Page of divorce decree stating the granting of the name change
    2. Marriage certificate
    3. Other official court documentation.

NCBTMB will not accept naturalization certificates, social security cards, driver’s license or any other form of identification as legal documentation of a name change.

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How do I change the name of my Approved Provider Organization?

You will need to submit proof that you have legally changed the name of your business.

Please submit to: ce@ncbtmb.org

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How do I get my scores from testing sent to a state?
  • Log into your account at ncbtmb.org*
  • Click on “My Account” on the left side of your profile.
  • Click on “My Participation”
  • Click the “Request Score Report” button on the scores you wish to have sent.
  • Complete the request and payment.

*Please note: if you have never been Board Certified you will not have an account unless you have already created one in this system. If you have not created an account in this new system, you will need to create an account at www.ncbtmb.org.  If you needed to create an account, there will be an option to complete a request to add your exam result to your account so a report can be ordered.

The fee per Score Report is $25.  Please note that not all states will accept the score report if not sent directly from NCBTMB.

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How long will my application be saved on NCBTMB’s system?

All applications will expire within 30 days if left Pending. Incomplete applications (not yet submitted) expire within 30 days when using the “Save & Continue Later” option.

You will have the option to “Save & Continue Later” on most NCBTMB Forms. This function allows you to email yourself with a link to continue your application. You must be logged in to your NCBTMB account when accessing this link in the future.

Once an application has expired, applicants will have to complete a new application and add all required documentation to the new application. Expired applications are non-refundable.