REFUND POLICY

Approved Providers — Fees are non-refundable.

Online Practice Exam — Fees are non-refundable after the program has been activated.

Score Report/Duplicate Certificates – Fees are refundable less a $5 processing fee

Specialty Certificate Exams

• Refunds must be requested within 30 days from the date of payment
• If, for any reason, any part of your application is denied, refunds will not be issued.
• If you have not yet received access to a Specialty Exam at the time of your request, fees are refundable less a $25 processing fee.
• If you have received access to a Specialty Exam at the time of your request, fees are non-refundable.

Candidates for MTAC or Board Certification

• If, for any reason, any part of your application is denied, refunds will not be issued.
• On the exam application, candidates are required to attest that they are eligible to receive an NCBTMB credential and are not disqualified under our Felony Policy and Criminal Conviction Policy. Not disclosing disqualifying events on your application for the exam will result in no refund being given.
• Candidates will have ninety (90) days from the time they are deemed eligible to take the exam to schedule and sit for their examination. Candidates who do not take the exam during this time period will forfeit their exam fee in full. Candidates will also have to reapply and pay the full exam fee in order to again be considered eligible to take the exam.

Portfolio Review— Fees are non-refundable.

Candidates for Board Certification

• Refunds must be requested within 90 days from the date of payment
• Fees are refundable less a $75 processing fee and a $25 background check fee and $75 Portfolio Review fee (where applicable)
• . For full breakdown of fees and policies, review the Candidate Handbook.
• If an exam has been scheduled
  • Please see the Prometric Exam Scheduling Policy below. You will need to contact Prometric to cancel your exam prior to requesting a refund.
  • Refunds will not be submitted if your exam is not cancelled with Prometric first.
  • You must cancel your application no later than 48 hours prior the date of your scheduled exam.

Candidates for MTAC

• Refunds must be requested within 90 days from the date of payment.
• Fees are refundable less a $75 processing fee and a $25 background check fee.
• If an exam has been scheduled
  • Please see the Prometric Exam Scheduling Policy below. You will need to contact Prometric to cancel your exam prior to requesting a refund.
  • Refunds will not be submitted if your exam is not cancelled with Prometric first.
  • You must cancel your application no later than 48 hours prior the date of your scheduled exam.