If you believe an NCBTMB Approved Provider has violated NCBTMB’s Approved Provider Code of Ethics, the Code of Conduct and/or Standards of Practice, which are located here, please send us a formal letter containing the following information:
- Your name, address and phone number
- The name, address and phone number of the NCBTMB Approved Provider
- A detailed description of the incident in question
- A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
- Your signature
By filing a claim, you consent for NCBTMB to disclose all information in the complaint to the Approved Provider named in the complaint, NCBTMB’s staff and volunteer leadership team, and any other subject matter experts involved in evaluating the complaint
Please see Rules and Procedures for the Approved Provider Program for details of the complaint process.