Career Management System Outage Update

Important: Career Management System Outage Update

NCBTMB's partnering education company, Pearson VUE, has informed us of an important update regarding the current CMS outage.

Today, Pearson VUE released the following statement regarding the root of the CMS outage:

"An unauthorized third party placed malware on Pearson VUE’s Credential Manager System, which is a platform that supports NCBTMB certification programs. It appears that the unauthorized party improperly accessed certain limited information related to our users. Pearson does not believe that U.S. Social Security numbers or full payment card information was affected by this issue. It is important to note that not all system users provided all of the affected data elements.

Pearson’s analysis to date indicates that this issue is isolated to Pearson VUE’s Credential Manager System. There is no indication any other systems have been affected.
 
Pearson is working to investigate the source and details of this issue. For the time being, the Pearson VUE Credential Manager System remains offline. 
 
Pearson has set up a toll free number at (855) 270-9182 or (512) 201-2203 (for international users) 
to assist you with any concerns or questions you have. We are very sorry about this situation and apologize for any inconvenience it may cause."

The entire NCBTMB team will continue to work alongside Pearson VUE throughout this process. Additionally, we will continue to provide updates, as they become available. Thank you for your continued patience and understanding.

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