• Study the application booklet. The applicant is responsible for seeking help from the NCBTMB office staff if necessary.
• Review each response on the application to identify any potential weakness.
• Strengthen those weaknesses until each criterion statement has been met satisfactorily.
• Submit a completed application. Applicants must make sure that each question has been answered fully, all supporting documents and materials are attached and all appropriate fees have been paid.

• Four completed applications, index-tabbed, typed and bound (such as a three-ring binder, spiral bound notebook);
• Appropriate application fees for an individual or an organization;
• Proof that each program has been planned, taught or administered by the applicant two times within the two years prior to the application date.

FROMTHECHAIR

By Garnet Adair, NCTMB

With summer now in full swing many of us have traveled to a desired destination or we are preparing to travel soon. I was thinking about the preparations I have whenever I travel… where am I going, how am I going to get there, and what’s the cost? Interestingly enough, those are some of the very thoughts you, as a Nationally Certified Practitioner, might have when the time to recertify draws near. Starting with this issue we will focus on a recertification option to help create a clear picture of all the different options available to you to reach your destination of maintaining your National Certification.
Let’s take a look at your travel plans.
Where do you want to be in your profession of massage or bodywork? Think about traveling to a place where you are:

• A leader in the profession. National Certification represents the highest professional credential in the field of massage and bodywork.
• Accountable to the consumers. National Certification provides reassurance to the consumer, the profession, and the employer.
• A professional who provides safe, trustworthy sessions. National Certification denotes the mark of a true professional committed to safe and ethical practice.

What is your mode of transportation to deliver you safely and in time for your destination? Be sure to:

• Plan ahead to meet your recertification deadline. Start reviewing the NCB Recertification Handbook about one year before your recertification deadline to make sure you get all the requirements in order.
• Decide what options best fit your needs. Yes, you can mix and match options. Choose options that best suit your geographic needs, such as online courses or related work experience.
• Get the required NCBTMB “pre-approval” for any special options.
• Ask how much money will I spend to get there? How can I get the most savings? Set aside a minimal monthly expense for the recertification fee.
• Save by selecting the most affordable options.
• Take advantage of the $25 limited time discount, valid until December 31, 2003, for using the options described in the new recertification program. (See the NCB Recertification Handbook dated January 2003.)

    Now that you’ve studied your road map, have your itinerary and have made all your arrangements and reservations, enjoy your trip! If your itinerary has been well planned you’ll be able to arrive at your destination on time feeling relaxed and refreshed. Months afterward, as you reflect on your trip, you’ll find that the road to recertification was memorable and non-stressful. Happy Travels!

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NCB Seeks Qualified Candidates for the 2004 Election

The NCBTMB is seeking Nationally Certified Practitioners who are dedicated to National Certification for the massage therapy and bodywork profession and are committed to moving forward with the goals and objectives set forth in the NCBTMB’s Strategic Plan.
    Four director positions are open for three-year terms commencing May 1, 2004. Each board member is elected by Nationally Certified Practitioners who are in good standing with the NCBTMB at the time of application and the election.
   To be considered for a board position an applicant must:

• be a certificant in good standing;
• hold all applicable licensing requirements;
• declare all possible conflicts of interest; and
• have the ability to commit to the time and travel necessary to be a fully participating member of the board.

   In addition, each applicant must have experience with teamwork and organizational structure and must be able to support collective decisions. Applicants must support the positions of the NCBTMB, have a broad view of the profession and an understanding of National Certification. Applicants must also have knowledge of, or a desire to learn about, not-for-profit organizations and the political and ethical dimensions of the National Certification Program.
   To be considered for service as a director of the NCBTMB, please submit a letter of intent postmarked no later than September 15, 2003 to the NCBTMB office at the following address:

NCBTMB—2004 Election
8201 Greensboro Drive, Suite 300
McLean, VA 22102

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NCBTMB Announces 2002 Statistical Performance for the NCE

The NCBTMB has calculated performance statistics on the National Certification Examination (NCE) for the year 2002. In total, 17,340 candidates tested in 2002, with 12,612 candidates passing. Currently, about 71,645 practitioners are Nationally Certified. The NCBTMB expects to test about 18,500 candidates in 2003.
   Here are some other statistics related to the National Certification Program for calendar year 2002.

(back to NCB Connection Contents)

NCBNEWS

NCBTMB Takes Pulse of Practitioners
The NCBTMB is in process of conducting a national poll of certificants to get the current pulse of practitioners. The survey will provide a comprehensive look into how therapists are organizing their practice, how they are getting and retaining clients, concerns they might have about their practice and general business management issues. The results of this survey will be used by NCBTMB to continue to develop relevant programming and services for certificants.

Spreading the Word about National Certification

By attending conferences of other related professions, the NCB staff and volunteers provide information and education about how to find a Nationally Certified Practitioner, the National Certification Program, the National Certification Examination (NCE), as well as the NCBTMB Approved Provider Program and the NCBTMB Study Guide. This outreach helps to provide a clear understanding about the massage and bodywork profession and National Certification. It also informs other professionals by providing information and education materials at an NCB exhibit booth and provides other professionals with a first hand experience of a seated massage from Nationally Certified practitioners.
   Recently, NCB staff and committee members attended and exhibited at three conferences to spread the word about NCBTMB and National Certification:

• the annual meeting of the American Academy of Physician Assistants (AAPA), which was held May 25-26 in New Orleans, Louisiana;
• the meeting of the National Association of Counties (NACo), which was held July 13 – 15, in Milwaukee, Wisconsin;
• the National Conference of State Legislatures (NCSL), which was held July 23-26, in San Francisco, California.

(back to NCB Connection Contents)

CERTIFICANTSCORNER

Recertification - It's all about options!

NCBTMB requires recertification every four years to maintain the National Certification credential. If you're approaching your recertification date, you need to know about the options
for recertification NCBTMB is now offering.

Option 1   NCBTMB introduced a new recertification program at the beginning of the year, allowing certificants greater flexibility in meeting their recertification requirements. Under the new program, Nationally Certified practitioners can chose from 10 different learning requirement options to accommodate their busy lifestyles. The options span from continuing professional education to academic coursework, clinical internships to state or national presentations and other continuing competence-based programs, with the choice of combining credit hours earned from different continued education activities.
   If you are looking for the opportunity to customize your own course of continuing education activities, this option is for you. Find more information about the new program in the NCBTMB Requirements for Recertification handbook dated January 2003. This handbook includes the application for recertification and a detailed list of continuing education options. The handbook is downloadable from the NCBTMB Web site.

Option 2    Through December 31, 2006, Nationally Certified practitioners eligible for recertification can chose to recertify under the recertification program outlined in the NCBTMB Requirements for Recertification handbook dated June 2002. This handbook includes a description of requirements, instructions for recertification and an application. This handbook is also available under the "How to Recertify" section of the NCBTMB Web site.
   When preparing to recertify, candidates should consider the two recertification program options carefully to determine which best fits their professional goals and educational needs. Once you decide on the right program for you, be sure to fill out the appropriate application - the new recertification program application is found in the handbook dated January 2003 while the second recertification option application is in the June 2002 handbook.
   Whichever option a candidate selects, both recertification programs keep Nationally Certified practitioners on the path to competence, professionalism and professional success!

(back to NCB Connection Contents)

NCBTMB Brings Together Massage Leaders to Discuss the Future of Massage Regulation

Massage and bodywork regulation is a topic that affects all of NCBTMB's 70,000 certificants. With many organizations looking to NCBTMB to play a significant leadership role, the National Certification Board for Therapeutic Massage and Bodywork hosted a meeting of leaders in the massage and bodywork field to discuss the current state of massage regulation and the direction of massage and bodywork professional standards in the next 5-10 years.
   The meeting, which took place August 9th in McLean, Va., was attended by representatives from the American Massage Therapy Association (AMTA), the Associated Bodywork and Massage Professionals (ABMP), the American Organization for Bodywork Therapies of Asia (AOBTA), the Commission on Massage Therapy Accreditation (COMTA) and the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB).
   The meeting included many discussions on how regulation has changed the massage and bodywork industry over the past 5, 10, 15 years and how it will continue to change how practitioners work; the needs for standards in the industry; and how each organization can keep the dialogue open to continue to discuss these issues.
   "NCBTMB felt it was important to host this meeting to create an opportunity where each organization can better understand the legislative needs and goals of each other and the industry," said Christine D. Niero, PhD, executive director, NCBTMB. "By understanding each organization's position and identifying ways to maintain the integrity of the profession, we are all working to strengthen and grow the field of massage and bodywork."

(back to NCB Connection Contents)

NEWLYAPPROVEDPROVIDERS

Academy of Massage Therapy
401 South Van Brunt Street, #204
Engelwood, NJ 07631-4600
201-568-3220
info@academyofmassage.com
www.academyofmassage.com

Academy of Somatic Healing Arts
Building 4
7094 Peachtree Industrial Boulevard
Norcross, GA 30071
770-368-2661
admissions@ashamassage.com
www.ashamassage.com

Acupressure Institute
1533 Shattuck Avenue
Berkeley, CA 94709
510-845-1059
gach@acupressure.com
www.acupressure.com

Aileen S. Foust
502 Washington Avenue, #909
Baltimore, MD 21204
410-366-9922
aileen@massageforthemasses.com

Alcena Woods
143 Park Lane, #204
Kirkland, WA 98033
425-985-3422
woods_ae@hotmail.com

AMTA - TX Chapter
241 Oleander Street
Corpus Christi, TX 78404
972-240-9288
HOTSchool@aol.com

Andrew Slater
232 Market Street
Kirkland, WA 98033
425-803-5080
drew@slaterchiro.com

Anne Arundel Community College
101 College Parkway
Arnold, MD 21012
masullivan@aacc.edu
www.aacc.edu

Australasian College of Herbal Studies
5940 SW Hood Avenue
Portland, OR 97239
503-244-0726
achs@herbed.com
www.herbed.com

Ayurvedic Institute
11311 Menaul Boulevard NE
Albuquerque, NM 87112
505-291-9698
smasocco@ayurveda.com
www.ayurveda.com

Barry Gillespie
193 Church Road
Devon, PA 19333
610-964-1697
www.healingyourchild.com

Blue Ridge Healing Arts Academy, Inc.
175 Furr Avenue NW
Concord, NC 28027
704-795-7478
blueridge@ctc.net
www.blueridgemassage.com

Carol Rangel Gilmore
PO Box 3234
Cathedral City, CA 92235
760-574-0799
islandstone@email.com
www.carolgilmore.com

Cassandra Batson
1100 Aquidneck Avenue
Middletown, RI 02842
401-846-4956
pro@healingartspros.com
www.batsonhealth.homestead.com

China Academy of Traditional Chinese Medicine
8839 Knox Avenue
Skokie, IL 60076-6030
800-343-6030
info@china-usa.org
www.china-usa.org

Christine Wheaton, MSPT, LMT
875 Islington Street
Portsmouth, NH 03801
603-436-0220
cgwheaton@attbi.com

Cynthia Loving
3106 Hayden Street
Greensboro, NC 27407
336-294-7727
cjloving@mindspring.com

David Morin
6516 Escondido, #A7
El Paso, TX 79912
915-534-7337

Desert Institute of the Healing Arts
639 North Sixth Avenue
Tucson, AZ 85705
520-882-0899
info@diha.org
www.diha.org

Dr. Elliot Diamond
243 Race Street
Philadelphia, PA 19106
215-592-0516

Dr. Tanya English
1201 Wade Street
Iowa City, IA 52240
319-341-0031

Edward Bilanchone
22 South Old Glebe Road, # 302
Arlington, VA 22204
703-979-1526
bilanchonebear@erols.com

Eugene F Hummel, NMP
1188 Wooster Road West
Barberton, OH 44203
330-283-1478

Gary Harvell
2824 Campbell Road NW
Albuquerque, NM 87104
505-344-4259

Gathering Place
3391 North Highway 67
Florrissant, MO 63033
314-831-4558
cmg673@juno.com
www.agatheringplace.com

Grove Park Inn Resort and Spa
290 Macon Avenue
Asheville, NC 28804
828-252-2711
jhuffman@groveparkinn.com
www.groveparkinn.com

Institute for Advanced Therapeutics
2100 Bayberry Drive
Pembroke Pines, FL 33024
954-441-9553
charlescook@itaonline.com

Institute for Integrative Healthcare Studies
PO Box 423
Bullville, NY 10915-0423
800-364-5722
joanna@natural-wellness.com
www.homestudyinstitute.com

International School of Shiatsu
10 South Clinton Street, #300
Doylestown, PA 18901
215-340-9918
www.SHIATSUBO.com

International School of Shiatsu
10 South Clinton Street, #300
Doylestown, PA 18901
215-340-9918
info@shiatsubo.com
www.shiatsubo.com

James H Clay
2723 Stockton Street
Winston-Salem, NC 27127
336-771-9032
doc@dnake.com

Jill Henry
10248 Georgia Road
Otto, NC 28763
828-369-5698
mail@mountainvalleycenter.com
www.mountainvalleycenter.com

Joel Tull
3005 Pisgah Court
Greensboro, NC 27455
336-545-1935
joeltull@aol.com

Kathy M Duncan
5821 County Road, #331
Silt, CO 81652
970-618-2885
mail@kathymduncan.com
www.kathymduncan.com

Lancaster School of Massage
317 North Queen Street
Lancaster, PA 17603
717-293-9698
lsmassage@redrose.net
www.lancasterschoolofmassage.com

Landmark Center for Therapeutic Bodywork
50 South Pickett Street, #204
Alexandria, VA 22304
703-461-8142
lctb@cavtel.net

Linda J McCrea
7427 Hammond Drive
Charlotte, NC 28215
704-536-2225
linwsw@carolina.rr.com

Mabel Katz, ABA, EA
21821 Burbank Boulevard, #152
Woodland Hills, CA 91367
818-999-4753
makangel@aol.com

Mark J Bigelow, LMT
1006 Landing Boulevard
West Palm Beach, FL 33413
561-434-2944
bigelowseminars@aol.com

Massachusetts Institute of Therapeutic Massage
223 Middlesex Turnpike
Burlington, MA 01803
781-272-3866
info@mitm.org

Massage Arts Center of Philadelphia
1515 Locust Street, 2nd Floor
Philadelphia, PA 19102
215-985-0674
rglaser@massagearts.com
www.massagearts.com

Massage Therapy Workshop
4406 Bark Boulevard, #E
San Diego, CA 92116
619-255-2487

Naomie Poran
2720 Kilgore Avenue
Raleigh, NC 27607
919-832-1117

Passport to Wellness
1281 South Laclede Station Road
Webster Groves, MO 63119
314-961-1948
mdmuskopf@cs.com

Pete Pfannerstill, PhD, LMT
9610 59th Avenue North
St Petersburg, FL 33708
727-460-3514
pete@ultrasportsmassage.com
www.ultrasportsmassage.com

Phyllis A. Singer
808 Pass-A-Grille Way
St. Pete Beach, FL 33706
727-367-2626
info@selfknow.com

Pranic Applications
2118 Wilshire Boulevard, #958
Santa Monica, CA 90403
866-260-9546
info@pranicapplications.com
www.pranicapplications.com

Robert McAtee
1119 North Wahsatch, #1
Colorado Springs, CO 80903
719-475-1172
strechman@strechman.com
www.stretchman.com

Robert P. Korb
501 Valley Brook Road, #206
McMurray, PA 15317
412-241-0888
scottkor@sgi.net

Rosanna Malloy
5700 River Ridge Lane
Sugar Hill, GA 30518
770-614-5144

Roseanna Ellis
480 Ocean Boulevard, # 5H
Long Beach, NJ 07740
732-483-1199

Rosen Method, The Berkeley Center
825 Bancroft Way
Berkeley, CA 94710
510-845-6606
sarahwebb@value.net

Somatic Energy Therapies
1101 South Arlington Ridge Road, #101
Arlington, VA 22202
703-521-7177
setherapies@aol.com

Spinal Reflex Institute International
1111 Camino del Rio
Durango, CO 81301
1-800-259-5520
info@spinalreflex.com
www.spinalreflex.com

Sports Massage Training Institute
204 16th Place
Costa Mesa, CA 92627-1710
949-642-0735

St. John Seminars
6565 Park Boulevard
Pinellas Park, FL 33781
727-397-5525
info@stjohnnmtseminars.com

Sterling Health Center
15070 Beltwood Parkway
Addison, TX 75001
972-991-9293
SterlingHC@hotmail.com
www.sterlinghealthcenter.com

Susan M. Cossette
48 Springbrook Circle Drive
Appleton, WI 54914
920-730-2937
hhzonereikibal@aol.com

Tamsin Lee
21236 Greenbrier Court
Ashburn, VA 20147
703-858-9307
fingerslee@earthlink.net

Thai Yoga Body Therapy
P O Box 2322
Roswell, GA 30077
770-843-2993
thaiyogabodytherapy@hotmail.com

Thousand Petals Lotus Workshop
5830 West Quail Avenue
Las Vegas, NV 89118-2746

Troy Jackson Lee
20 Starmount Drive
Asheville, NC 28806
828-231-4845
tj@metamorphicmassage.com
www.metamorphicmassage.com

Unlimited Network, LLC
300 Schooner Way
Chester, MD 21619
410-604-0506

Vicki L. Wengrow
721 Stockton Street
Jacksonville, FL 32204
904-981-8646
VLWintouch@aol.com

Western Institute of Science and Health
130 Avram Avenue, #103A
Rohnert Park, CA 94928
707-664-9267
mjhastings@westerni.org

Yoshihito Nozaki
10637 Moon Flower Arbor Place
Las Vegas, NV 89144
702-796-0756

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STRATEGICPLANUPDATE

While NCBTMB continues to deliver services identified in its current strategic plan, the Strategic Planning Committee met last month to begin preparing for the next strategic plan, identify priorities, set new goals and evaluate the status of current goals. To help inform their work, the strategic planning committee conducted a small phone survey prior to their meeting that included potential candidates, 1st time certificants in their first three years of practice, renewed certificants, educators, regulators, employers, medical community and other related professional organizations. The first draft of the new strategic plan will be presented to the NCBTMB Board in September.
   Following is an update on the various committee activities to help deliver on the goals of the current strategic plan.

The Continuing Education/Recertification Panel
Committee Chair: Bob Helfrich, NCTMB
   The panel members continue to move forward in achieving the goals and objectives of the NCBTMB Strategic Plan. The panel now consists of 10 members to better facilitate the handling of the applications to become NCBTMB Approved Providers. The new applications for providers, as well as the new recertification application, is now available online.
   Committee Chair Bob Helfrich, NCTMB, recently met with NCBTMB Executive Director Christine D. Niero, PhD, and other board members to review and amend the bylaws affecting the panel’s decisions. These changes will be presented to the board at their next meeting.
   A very productive training seminar was held in April to review the new criteria. Training on NCBTMB's complaints and discipline program for Approved Providers is scheduled in November. This aspect of the Approved Provider program was developed to assure participants in continuing education programs that they are receiving the quality of programs they have come to expect from NCBTMB.

Ethics and Standards Committee
Committee Chair: Judith McDaniel, PhD, NCTMB
   Certificants will be polled for their input on the relevance of the standards in today’s practice. The Ethics and Standards Committee has been charged with creating a validation survey about the Standards of Practice that all Nationally Certified Practitioners must uphold.

Examination Committee
Committee Chair: Sandra K. Anderson, NCTMB
  The members of the NCBTMB Examination Committee have been working to complete the committee’s charges set forth in the NCBTMB Strategic Plan. At the May 2003 board meeting in New York City, Sandra K. Anderson, NCTMB, was appointed chair of the committee. She filled the vacancy left by Bob Lehnberg, NCTMB, who was elected to the board. Sandy had been a member of the NCBTMB Examination Committee member for about two years.
   In June, the members of the NCBTMB Examination Committee met at the Chauncey Group in Princeton, NJ, for an item review to ensure that questions on the National Certification Examination (NCE) are of the highest quality. The committee members discussed the two new examinations that are being developed: the National Certification Examination for Massage Therapy and the Advanced Level National Certification Examination. These two new examinations will require item writing later this year or early next year and additional committee members to accommodate the increasing workload. For those who are interested in becoming an item writer or an examination committee member, please contact either Paul Parker at pparker@ ncbtmb.com or Sandy Anderson at faculty@diha.org.
   In addition, the Examination Committee is continuing to add to its reference library, ensuring that all reference texts are up-to-date. For the advanced level examination, advanced level texts need to be identified and purchased. For recommendations on high quality, advanced level texts, please submit the information to Sandy Anderson at faculty@diha.org. Be sure to include the title, author, publisher and year of publication.

Leadership Development Committee
Committee Chair: Bud Crouch
   The NCBTMB Strategic Plan is a critical component to the NCBTMB’s future leadership development. To sustain its success, the NCB must attract and retain leaders who have the talent, willingness, knowledge, and fortitude to engage in strategic thinking and execute the Strategic Plan. The Leadership Development Committee uses the Strategic Plan as part of the current process to select potential talent.
   The Leadership Development Committee is currently engaging in two major areas of activity. The first area is to continue the committee’s evolution from the role of a traditional nomination committee to a broader leadership development committee. The second area is to review and revise the NCB’s current nomination process to ensure that it is identifying the most talented volunteers.
The committee members have redefined the overall responsibility of the committee: To develop a sustainable process that will identify a pool of talented and qualified volunteer leaders, and to regularly evaluate for needed volunteer characteristics and qualifications. This new, broader responsibility was broken down into four major action areas:

1. Marketing the NCB’s Volunteer Opportunities—This area is focused on a variety of activities marketing to selected audiences the value and benefits of being an NCB volunteer and to communicate to those who are interested in participating and how to become one.
2. NCB Nomination Process—This area focuses on the committee’s responsibility to constantly review, update and retain a leading edge nomination process and to use this process annually to identify talented volunteer candidates.
3. Leadership Development and Education—In this area the committee members must constantly encourage, facilitate and coordinate the implementation of various leadership development training sessions and opportunities. The goal is to prepare and grow future volunteer leaders. Examples of types of training could be board training, future leadership training, informal mentoring opportunities and new board member orientation.
4. Constant Evaluation of Leadership Development Activities—In this area, the committee members will monitor changes in the NCB’s strategic direction, seek board feedback on leadership skills and training needs, and evaluate the efficacy of training, in order to keep all four of these major action areas updated.

   The committee members are in the process of developing and implementing action plans directly relating to these four areas.

Update from the NCBTMB Government Relations Consultant
Sally Hacking, the NCBTMB government relations consultant, has been working toward achieving the goals of the NCBTMB Strategic Plan as they specifically relate to government relations.
   To fulfill these goals, Hacking and other NCBTMB staff members and committee volunteers recently attended the 30th Annual American Legislative Exchange Council (ALEC) in Washington, D.C. It was the first time that the NCBTMB was represented at the ALEC annual meeting.
   ALEC is the nation’s largest bipartisan individual membership association of state legislators, with 2,400 members nationwide. The purpose of the annual meeting of ALEC is to bring together the leaders of the states through conferences, publications and its nine national task forces. Each task force provides a unique vehicle for legislators and their staff to communicate across state lines, share experiences and ideas and work in unison with the private sector to create effective public policies. These task forces also provide a forum for legislators and the private sector to discuss issues, develop policy and write model legislation.
   More than 2,000 participants attended this meeting, which was described as a “must attend” by many legislators because of the featured speakers including Vice President Dick Cheney, U.S. Secretary of Homeland Security Tom Ridge and U.S. Congressman J.C. Watts.
   The NCBTMB exhibit booth received many visitors. “Our booth was very heavily traveled and our on-site massage therapist very popular indeed,” Hacking said. She mentioned that some legislators attending the conference were looking for the NCBTMB exhibit booth and were “expecting on-site massage, which enhanced the opportunity for the NCBTMB exhibit booth staffers to meet with a diversity of legislators.”
   The experience provided a chance for Hacking and the other NCBTMB representatives to communicate with legislators from many states, provide them with information about the National Certification Program and educate them on the value of National Certification in the massage and bodywork profession.
“The benefits of the NCBTMB ALEC attendance were very apparent from day one,” Hacking explained. “We quickly became the booth of choice at the conference.”

NCBTMB Committees
Bylaws Committee
Chair: Ray Moriyasu, NCTMB

Continuing Education/Recertification Panel
Chair: Bob Helfrich, NCTMB

Eligibility Panel
Chair: Elliot Greene, NCTMB

Ethics and Standards Committee
Chair: Judith McDaniel, PhD

Examination Committee
Chair: Sandra K. Anderson, NCTMB

Leadership Development Committee
Chair: Bud Crouch

Strategic Planning Committee
Chair: Elliot Greene, NCTMB

Government Relations
Sally Hacking, Consultant

School Outreach
Susan Scoboria, NCTMB

(back to NCB Connection Contents)

NCBTMB
8201 Greensboro Drive, Suite 300
McLean, VA 22102
703-610-9015 … 703-610-9005
1-800-296-0664 (totally automated line)
e-mail: snicolais@ncbtmb.com