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NCBTMB Policies

Refund Policy

To receive a refund for the Licensing or Certification exams, you must cancel your application no later than 48 hours prior to the date of your scheduled exam. 

Refunds must be requested within 90 days from the date of payment. Processing, background checks and portfolio review fees will be deducted from the refund total.

On the exam applications, candidates are required to attest that they are eligible to receive an NCBTMB credential and are not disqualified under our Fellony Policy and Criminal Conviction Policy. Not disclosing disqualifying events on your application for the exam will result in no refund being given.

Candidates for Licensure — Fees are refundable less a $50 processing fee.

Candidates for Board Certification — Fees are refundable less a $50 processing fee and a $25 background check fee.

Portfolio Review for Certification - Fees are non-refundable

Approved Providers — Fees are non-refundable.

Online Practice Exam - Fees are non-refundable after the program has been activated.

Confidentiality Policy

A candidate’s performance on the Board Certification examination shall remain confidential unless otherwise stipulated by the examinee. Score transfers to state licensing boards, regulatory commissions, etc. must be made in writing by the candidate and submitted directly to NCBTMB through the Score Report Request form that is located within candidates profile. Scores will be sent directly to the state licensing/credentialing board in the form of either a sealed transcript or an encoded electronic file.

Records Retention (UPDATE)

All applications for certification, and their supporting documentation, will be maintained by NCBTMB for a period of eight years (four certification cycles). These documents shall remain confidential and destroyed after the eight-year cycle is complete.

NCBTMB will maintain electronic records of all applicants and certificants, subject to the retention policy. Test scores (passing and failing) are maintained indefinitely for all candidates in a secure electronic format.

All applicants for recertification, and their supporting documentation, are maintained by NCBTMB for a period of four years (two recertification cycles). Inactive records (i.e. certificants whose certification period has expired) that remain idle for a period of 90 days shall be purged from NCBTMB’s archive of records.

NCBTMB
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Burr Ridge, IL 60527