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NCBTMB Policies
Refund Policy
To receive a refund for the stat licensure or Board Certification exams, you must cancel your application no later than forty-eight hours prior to the time of your scheduled exam. Refunds are granted when a candidate is deemed ineligible to take the exam.
Candidates for Licensure — Fees are refundable, minus a $50 processing fee.
Candidates for Board Certification — Fees are refundable, minus a $50 processing fee and a $25 background check fee.
Approved Providers — Fees are non-refundable due to manual processing of all applications and information.
Confidentiality Policy
A candidate’s performance on the national certification examination shall remain confidential unless otherwise stipulated by the examinee. Score transfers to state licensing boards, regulatory commissions, etc. must be made in writing by the candidate and submitted directly to the testing company. Scores will be sent directly to the state licensing/credentialing board in the form of either a sealed transcript or an encoded electronic file.
Records Retention (UPDATE)
All applications for certification, and their supporting documentation, will be maintained by NCBTMB for a period of eight years (two certification cycles). These documents shall remain confidential and destroyed after the eight-year cycle is complete.
NCBTMB will maintain electronic records of all applicants and certificants, subject to the retention policy. Test scores (passing and failing) are maintained indefinitely for all candidates in a secure electronic format.
All applicants for recertification, and their supporting documentation, are maintained by NCBTMB for a period of four years (one recertification cycle). Inactive records (i.e. certificants whose certification period has expired) that remain idle for a period of three years shall be purged from NCBTMB’s archive of records.
NCBTMB
1901 South Meyers Road, Suite 240
Oakbrook Terrace, IL 60181