File a Complaint

Complaints against Certificants

At NCBTMB, we take grievances regarding the conduct of our certificants very seriously. Note, however, that we can only accept complaints or issues with massage therapists and bodyworkers who are currently certified by NCBTMB. All complaints we receive are handled according to NCBTMB’s Rules and Procedures Regarding Ethical and Professional Discipline Complaints. If you have any questions about filing a complaint, or to determine if an individual is certified by NCBTMB, please contact the Ethics and Discipline Manager at 800-296-0664, prompt 1, then prompt 4 or ethics@ncbtmb.org.

Submitting a Complaint about a Therapist

If you believe an NCBTMB certified massage therapist/bodyworker has violated NCBTMB’s Code of Ethics and/or Standards of Practice, please send us a formal letter containing the following information:

  • Your name, address and phone number
  • The name, address and phone number of the NCBTMB certified massage therapist/bodyworker with whom you are filing the complaint
  • A detailed description of the facts supporting the complaint
  • A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
  • A list of specific sections of the Code of Ethics and Standards of Practice you believe have been violated
  • Your approval for the Ethics and Standards Committee to disclose all information in the complaint to the massage therapist/bodyworker named in the complaint, the members of NCBTMB’s Ethics and Standards Committee and Investigative Team, NCBTMB staff, NCBTMB legal counsel and experts involved in handling the complaint
  • Your signature

Complaints about Certificants should be marked PERSONAL & CONFIDENTIAL and sent to:

NCBTMB Ethics & Discipline Manager
1333 Burr Ridge Parkway
Suite 200
Burr Ridge, IL 60527

Complaints against Approved Providers

If you believe an NCBTMB Approved Provider has violated NCBTMB’s Code of Ethics, the Approved Provider Code of Conduct and/or Standards of Practice, please send us a formal letter containing the following information:

  • Your name, address and phone number
  • The name, address and phone number of the NCBTMB Approved Provider with whom you are filing the complaint
  • A detailed description of the facts supporting the complaint
  • A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
  • A list of specific sections of the Approved Provider Code of Conduct, Code of Ethics and Standards of Practice you believe have been violated
  • Your approval for the Continuing Education Committee to disclose all information in the complaint to the Approved Provider named in the complaint, the members of NCBTMB’s Investigative Team, NCBTMB staff, NCBTMB legal counsel and experts involved in handling the complaint
  • Your signature

Submitting a Complaint about a Provider

Complaints against NCBTMB Approved Providers should be marked PERSONAL & CONFIDENTIAL and sent to:

NCBTMB Approved Provider Manager
1333 Burr Ridge Parkway
Suite 200
Burr Ridge, IL 60527

Submitting a Complaint about an Assigned School

If you believe an NCBTMB Assigned School has violated NCBTMB’s Code of Ethics and Standards of Practice, please send us a formal letter containing the following information:

  • Your name, address and phone number
  • The name, address and phone number of the NCBTMB Assigned School with whom you are filing the complaint
  • A detailed description of the facts supporting the complaint
  • A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
  • A list of specific sections of the Code of Ethics and Standards of Practice you believe have been violated
  • Your approval for the NCBTMB to disclose all information in the complaint to the Assigned School named in the complaint, the members of NCBTMB’s Investigative Team, NCBTMB staff, NCBTMB legal counsel and experts involved in handling the complaint
  • Your signature

Complaints against NCBTMB Assigned Schools should be marked PERSONAL & CONFIDENTIAL and sent to:

NCBTMB Assigned School Compliance Manager
1333 Burr Ridge Parkway
Suite 200
Burr Ridge, IL 60527

All complaints we receive are handled according to NCBTMB’s Rules and Procedures Regarding Ethical and Professional Discipline Complaints. If you have any questions about filing a complaint, please contact our Customer Care Department at 800-296-0664 or info@ncbtmb.org.

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