Cancellation/Refund Policy

To receive a refund for the Certification exams, you must cancel your application no later than 48 hours prior to the date of your scheduled exam.

Refunds must be requested within 90 days from the date of payment. Processing, background check and portfolio review fees will be deducted from refund total.

On the application to take the exam, candidates are required to attest that they are eligible to receive an NCBTMB credential and are not disqualified under our Felony Policy and Criminal Conviction Policy.  Not disclosing disqualifying events on your application for the exam will result in no refund being given.

If, for any reason, any part of your application is denied, refunds will not be issued.

Candidates for Certification – Fees are refundable less a $75 processing fee and a $25 background check fee.

Candidates for Specialty Certificates – Fees are refundable less a $75 processing fee.

Portfolio Review for Certification - Fees are non-refundable.

Approved Providers – Fees are non-refundable.

Online Practice Exam - Fees are non-refundable after the program has been activated.


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